1 edition of Developing world-class customer service at Navy field contracting activities found in the catalog.
by Naval Postgraduate School, Available from National Technical Information Service in Monterey, Calif, Springfield, Va
Written in English
This thesis assesses the customer service ability of the FISC San Diego Regional Contracts Department Utilizing both archival research and interviews, a service quality benchmark is determined and then applied to HSC san Diego Regional Contracts Department to assess service ability and identify areas for possible improvement. This assessment process highlights the recent emphasis on improved service quality both in the Federal Government and the private sector. The thesis defines world-class customer service and then describes various aspects of service quality including the customer"s perspective on service, how service is delivered, how to effectively communicate with the customer and how organizations can implement change to enhance their service quality.
|Contributions||Naval Postgraduate School (U.S.)|
|The Physical Object|
|Pagination||viii, 83 p. ;|
|Number of Pages||83|
Integrated Product and Process Development (IPPD) is the DoD management technique that simultaneously integrates all essential acquisition activities through the use of IPT to optimize design, manufacturing, and supportability processes. For example, if you train your telephone customer service representatives to handle store-level or walk-in customers, this is an example of job enlargement cross training. The people cross-trained to handle walk-in customers needed to be trained in some new tasks, but the level of responsibility is still the same.
Headquarters & Service Battalion. Subordinate Companys. Headquarters Company Service Company Combat Development Company Training and Education Company Tenant Activities Company Primary Staff. S-1 Administrative S-3 Operations S-4 Logistics Special Staff. Career Planner Legal Substance Abuse Control Officer SAPR Victim Advocate. Draft Customer Service Standards. Define your service standards, make sure every employee is aware of those standards. Having a clear document that explains acceptable standards will help in setting the customer's expectation and they will help in measuring your employees and create training programs to help them to excel.
Additionally, I have a Field Service Engineer who is responsible for developing new business in service and support through the US Navy shipyards. Our team is focused on customer service and Title: Associate Product Director, . The PM/PSM invites the Service and DLA logistics activities to participate in product support strategy development and IPTs. These participants help to ensure effective integration of system-oriented approaches with commodity-oriented approaches (common support approaches), optimize support to users, and maximize total logistics system value.
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Developing world-class customer service at Navy field contracting activities: an assessment of the FISC San Diego Regional Contracts Department. The thesis defines world-class customer service and then describes various aspects of service quality including the customer's perspective on service, how service is delivered, how to effectively Author: Robert P.
Allen. Individual development planning benefits the organization by aligning employee training and development efforts with its mission, goals, and objectives. When using an IDP, supervisors develop a better understanding of their employees' professional goals, strengths, and development needs resulting in more realistic staff and development plans.
Execute world class customer service and Interactive Customer Evaluation programs. Navy Reserve Equipment Readiness. Execute requirements to properly maintain Navy Reserve equipment necessary for NRUs to achieve mobilization readiness.
Ensure all assigned equipment meets Occupational Safety and Hazardous Material requirements. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation (MWR) sites, the United States Department of Defense, the Department of the Navy and the Naval Information Warfare Systems Command does not exercise any editorial control over the information you may find at these locations.
MISSION: Generate mobilization readiness by providing administrative services, training support and world-class customer service to reserve personnel in support of surge and operational requirements for the Navy and Marine Corps team and joint forces. VISION: We are in the profession of arms. Our purpose is to fight and win when called upon.
The Official Web site of the U.S. Naval Supply Systems Command (NAVSUP). We are a global enterprise delivering combat capability through logistics to Navy, Marine Corps, Joint and Allied Forces.
Hampton Roads Navy installations to participate in security exercise Hampton Roads inclement weather Trial dates moved for Sailor, Marine charged in death of SSG Melgar NASO CNIC shore Aircraft Launch, Recovery Equip.
Tech. of the Year announced Navy prepares for Hurricane Isaias in Hampton Roads Navy Sets Tropical Cyclone Condition of Readiness Three. Developing Performance Standards While performance elements tell employees what they have to do, the standards tell them how well they have to do it.
The first article in this series defined and reviewed the characteristics of critical, non-critical, and additional performance elements. Furthermore, it provides agencies with a basis for building integrated human resource management systems that use a common set of tasks and competencies to structure job design, recruitment, selection, performance management, training, and career development so that employees receive a consistent message about the factors on which they are.
- RDT&E, Navy (N) - RDT&E, Air Force (F) Some efforts are introduced by field activities. Budget Activity 3, Advanced Technology Development.
Includes all efforts that have moved into the engineering and manufacturing development for Service. DoD Guides & Handbooks The DoD Guides and Handbooks listed below are a collection of the most frequently ones used in acquisitions.
Acquisitions Architecting Auditing CBA Contracts Cost Estimating DoDAF EVMS Financial Management Glossary Human System Integration Information Security Information Continue Reading→. Forget overdone words and phrases that everyone else uses – such as "visionary," "world-class," "cutting edge" and "outstanding" --and boil it down to what makes your company, well, your company.
A mission statement should reflect the unique character and objectives of. Development of the IGE is the responsibility of the customer activity with assistance, when requested, from their supporting contracting office.
However, when requested by the customer activity, the TRADOC Acquisition Center price analyst will assist in the development of the IGE. A written request should be submitted for this service to.
Imagine for a moment that you work in the customer service department at a grocery store. A customer comes in one day and says they need to return a bag of bread.
Most likely, the store you work for already has a set of written rules in place for how to handle this situation. That written set of rules is what is known as a standard operating. requiring activity, coordinating with the contracting office, is responsible in developing contract quality assurance, surveillance and performance assessment plans.
These individuals —Contracting Officer’s Representatives (CORs3) — function as the eyes and ears of the Contracting Officer and liaison between the Government and contractor when.
Books at Amazon. The Books homepage helps you explore Earth's Biggest Bookstore without ever leaving the comfort of your couch. Here you'll find current best sellers in books, new releases in books, deals in books, Kindle eBooks, Audible audiobooks, and so much more. General IPS Element services obtained from in-house field activities or by contract that are integral to out-of-production and in-service systems and equipment should be properly funded.
The PSM’s role regarding sustainment funding is to serve as an advocate for funding required to implement and execute an effective and affordable product. Tips for Writing Your Individual Development Plan (IDP) An IDP is an employee development tool that identifies activities that will help you enhance your knowledge, skills, and abilities by improving performance, sharpening professional competencies, and preparing you for positions of changing or greater responsibility.
The military decisionmaking process (MDMP) is an iterative planning methodology to understand the situation and mission develop a course of action, and produce an operation plan or order. The military decision making process helps leaders apply thoroughness, clarity, sound judgment, logic, and professional knowledge to understand situations, develop options to solve problems, and reach.
Yokosuka Naval Base, officially Commander U.S. Fleet Activities Yokosuka (CFAY), is in Yokosuka City, Japan and located about 30 miles southwest of Japan's capital city, Tokyo, on the east coast of the main island, Honshu. It is an industrial and residential community, with an area of about 39 square miles, and a population of about.
An individual development plan (IDP) is a document that outlines the projected growth for an employee. It's an agreement between an employee and employer that certain skills should be improved or learned or that overall performance should meet a certain standard by a specified time.Superintendent, Customer Support () Military Personnel Customer Support () NCOIC, Customer Support () Superintendent, Career Development () Career Development Section () Superintendent, Force Management () Force Management.Office of Government Contracting, Area I 10 Causeway Street, Room Boston, MA Tel: () Fax: () Email: @ (link sends e-mail) ACTIVITIES COVERED.
Naval Submarine Base National Guard. MS. SUSAN BERGERON Procurement Center Representative U.S. Small Business Administration.